FAQ about Zingerman’s food clubs
When will the first installment ship?
Whenever you’d like! Want to plan ahead and cross off an item on your gifting to-do list? You can choose a preferred arrival date in the future when you checkout online or when you give us a call. Otherwise, the first installment will ship on our next available ship date.
When will the rest of the installments ship?
After the first installment, the remaining club shipments will arrive every four weeks. If you’d like to change the delivery for any reason – maybe the recipients are traveling or maybe you want the shipments to occur every other month – we can make it happen! Just reach out to us and we’ll be glad to help.
How easy is it to change the address for one or more shipments?
Super easy! You can call, email, text or chat and let us know about the update. As long as it hasn’t shipped, we can change the address with a few simple clicks.
When am I charged for the club?
You’ll be charged the full amount for the club before the first installment ships out.
FAQ about shipping cheese
What’s the shelf life on cheese?
- Hard, aged cheeses stay good for a long time. Many days for sure. Sometimes weeks. Bigger hunks of cheese last longer. If it looks and smelled as expected, it’s likely still great.
- What if it’s got a little mold on it? A little mold is no problem. It’s a good sign, it means the cheese is alive. Scrape it off with a knife. But if there’s a lot of mold and it’s turning dark and funky it’s time to say goodbye.
- Soft cheeses and cheese spreads (like pimento and liptauer) are best eaten within a week or two of receiving them.
How do we ship artisan cheese year-round across the country?
In warmer months (early April to mid September), we ship cheese with two business day service plus warm weather care. We employ an ice pack and insulation defensive strategy to protect against warm delivery trucks and warm warehouses and ensure your shipment arrives in great shape.
The rest of the year (late September to the end of March), the shipping method will either be flat rate service (1-4 business days) for our durable hard, aged cheeses or two business day service for our more perishable soft cheeses and cheese spreads.
Hard cheeses have been carefully selected to withstand a longer transit time. Don’t worry if it arrives a bit warm or a bit cold – cheese is durable.
How should the cheese be stored once it arrives?
- Store cheese in the fridge, ideally in the spot closest to 50 degrees. That will likely be the door of your refrigerator or in a drawer where the temperature is consistent but not too cold.
- We wrap hand-cut wedges of cheese in a cheese bag before shipment, and you can continue to keep the cheese in that cheese bag. The next best option would be parchment or wax paper.
- After you open the cheese for a nibble, any remainders can be put back into the bag and closed with a simple roll or fold.
- Do not freeze your cheese! Cheese is a living thing. Freezing will stop the natural processes that keep cheese so tasty.
How should the cheese be served?
Regardless of the kind of cheese, it’s best to take it out of the fridge about 20 to 30 minutes before serving it. Cheese tastes better at room temperature. It makes a world of difference: the aromas expand, becoming more complex; more of the fat spreads on your tongue, which makes the flavor more intense. When cheese is warm you’ll eat less of it and enjoy it more.