Help

Call toll free Phones re-open at 9pm ET today. 888.636.8162

International call (the local number in Ann Arbor): +1 734.477.6986

Text  734.436.2006

Email service@zingermans.com

Fax (We dig the sound it makes): 734.477.6988

Mail (Secret admirers and love notes welcome)
Zingerman's Mail Order
610 Phoenix Drive
Ann Arbor, MI 48108

In the traditional sense, no.

We are dedicated to growing thriving, food-related businesses in the Ann Arbor area. Each is unique, not part of a franchise.

We invite entrepreneurs with a passion for food and a commitment to our mission and guiding principles to join us. Each business we've started was inspired by—and is led by—entrepreneurs. We do not create business concepts then find partners. The partners come to us with an idea and work to build it themselves, with help from our community of businesses.

You can learn more about Zingerman's Community of Businesses here.

If you are serious about building a food business in Ann Arbor and want to be part of Zingerman's, we welcome all discussions. Email Paul Saginaw, Zingerman's co-founder, at psaginaw@zingermans.com.

At Zingerman’s, we define diversity as an inclusive work environment in which all individuals are welcomed, treated respectfully and fairly, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We are a place where we can be ourselves at work, bringing our uniqueness to the business while fulfilling our work duties. This culture guides us in all of our programming, processes, policies, and decision-making so that our practices are in alignment with our vision. We have an expectation that everyone in our organization acts with the belief that we are richer in creative resources and energies because we function as a team of people from all backgrounds, orientations and experiences. 

Zingerman's gives to a variety of causes. Our main philanthropic mission is to help end hunger in Washtenaw County, Michigan. We founded Food Gatherers in 1988 and continue to give them the majority of our philanthropic and volunteer support, regardless of the level of our profits.

If you have a contribution request for your organization you can learn more about our giving and request a donation here.

Yes, absolutely. Zingerman's specializes in delicious custom food gifts for any size gift list. If you have one, one hundred, or one thousand clients, we can help.

Your corporate gifts are handled by your own personal shopping concierge. Order in advance; we guarantee arrival by the date you want.

Featuring:

• Concierge service. One person guides your order from beginning to end
• Personal items, gift cards or logos
• Guaranteed arrival dates
• Holiday discounts

Learn more here.

Call 866.260.6169

Email bizgifts@zingermans.com

Fill in this form. We'll put a catalog in the mail right away. It should be with you in less than two weeks. And in the meantime, you can check out our current catalog online.

Subscribe here.

Zingerman's E-news comes out once or twice a week, on average. We share new food finds and offer deals for shopping online you won't find anywhere else.

To unsubscribe from future paper mailings from Zingerman's please click here to start an email and send us the following information:

We need

• First name
• Last name

To be extra sure

• Customer # (on the back of your catalog)
• Key code (on the back of your catalog)

We will confirm your request by email. We may mail one or two more catalogs before the change goes into effect at our mail house.

If you'd like to stop mailings from other catalogs you can do that here.

Ian Nagy has been an illustrator at Zingerman's for 25 years. He's an avid fan of outsider and children's art. His influences include Kate Uleman, Ben Shahn, Matisse, Jean-Michel Basquiat, Gary Panter and that of his family; mother, sister and father. A concise history of his work and more images at www.iannagy.com.

Our website and catalog also includes drawings by Ryan Stiner, Lynette Christian, Britney Leal, Alyssa Olson, Nick Jaroch, Raúl Peña, William Charley, Kate Uleman, Phil Stead and Adam Forman.

Zingerman's shopping website and catalog primary authors are:

Mo Frechette moeats@zingermans.com
Brad Hedeman bhedeman@zingermans.com
Val Neff-Rasmussen vneff-rasmussen@zingermans.com
Ari Weinzweig ari@zingermans.com

Catalog & Print Design

• Nicole Robichaud

Editor

• Val Neff-Rasmussen

Editorial Team

• Jackie Evers
• Brad Hedeman
• Pattie Miller
• Beth Holloway
• Mo Frechette

Web Development & Testing

• Thomas Bauer
• Irene Davison
• Akram Alsamarae
• Philip Nelson

Director

• Mo Frechette

We seek traditionally made foods with full flavor. Foods that have been part of people's eating for a long time, or newer foods that are made with traditional methods. (Of course there are always exceptions. We make sure the exceptions—like our all natural gummies, which aren't traditional at all—are also very delicious!)

We keep our selection tight and focused. We want to help you find what you're looking for faster and easier. We taste thousands of different foods each year, selecting only dozens, so we can narrow down to what we think is the tastiest.

If you have a food that you would like to share with us, please email Brad Hedeman at bhedeman@zingermans.com.

If you spend enough to earn a prize we'll let you know. It's that easy!

No membership fee. No account number. No pin. No need to even sign up!

You will rack up Frequent Foodie points by eating your way through our catalog and website. Every dollar you spend — on yourself or as a gift purchase — counts towards a Zingerman's Gift Card. Frequent Foodie qualifying period is October 1 to September 30 of the following year.

If you experience a problem with any of our products, customer service, shipping — or even if you just plain don't like how it tastes — please let us know. We'll do whatever it takes to make it right for you. And we'll never ask you to return anything.

Customer service is our passion, our charge and our mission. Stuff happens. Things go wrong. We consider it an honor when you let us help fix a problem.

No Hassles

Whatever the problem we’ll fix it immediately, no questions asked.

No Supervisors

Every one of our staff is authorized to do whatever it takes to make it right for you. While we welcome any requests to speak to a supervisor, manager or owner, you never have to pull rank in order to get things taken care of at Zingerman's.

No Returns Necessary

We never ask you to return anything. That means you can shop with us and try something new without worrying you'll have to re-pack the box and send it back if you don't like it.

No Statute of Limitations

We don’t care when the problem occurred. We’ll refund or replace anything no matter when we let you down.

The Only Taste That Counts is Yours

If you don’t like how it tastes, that’s good enough for us. We’ll refund your hard earned cash or send you something you’d enjoy more.

The Only Policy is: Whatever it Takes

We don't have any "policies." No "if this happened, then we'll do that." We do what you want. If you'd like us to refund the order, consider it done, simply let us know! Want us to replace it? Absolutely! Want something else instead? Sounds great – let's find something tasty. Just want to talk and give us some suggestions for improvement? Thank you, we'll listen!

Everyone is Covered

You’re the recipient, not the buyer? Doesn’t matter! We want everyone to be delighted by our food and service. If anything is wrong, please contact us so we can make things right.

On Time Arrival

We guarantee your order will arrive on or before the day you select. We know you often rely on the food to make a birthday special or a dinner come off without a hitch. If shipping gets in the way we promise we’ll cover you.

The Entire Experience Counts

Our guarantee doesn’t just cover food. We ensure your satisfaction with every part of your experience with Zingerman’s. From picking up the phone, to the first mouse click on your computer, until you finish the last bite of bread—If you aren’t completely satisfied with every part of the journey please contact us. We want to hear about the problem. We’d love the opportunity to make you happy.

We'll take care of any issue that comes up, and we'll never ask you to return anything. If you have a problem, please email service@zingermans.com or call 888.636.8162. Need a quick answer? Text 734.436.2006 and we'll help!

We welcome hearing from you. Send an email to tell us what you liked, or what you'd like to be better.

All Zingermans.com transactions take place on a secure server. Your information is encrypted before it is sent through the Internet.

We have partnered with Authorize.Net to accept credit cards safely and securely for our customers. The Authorize.Net payment gateway manages the complex routing of sensitive customer information through the electronic credit card processing networks.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

If you don't feel comfortable sending your credit card information over the Internet, no problem. Call 888.636.8162 and we will happily take care of your order over the phone.

We know personal information is a sensitive issue. We take your privacy very seriously. To that end, we have a privacy policy that we live by.

If you would like to unsubscribe from our email list click here.

If you would like to stop receiving any paper mail (like catalogs) from us email service@zingermans.com

If you would like to opt out of having any of your data shared, please write us at service@zingermans.com.

If you would like us to delete your account and all its accompanying data, please write us at service@zingermans.com.

Accessibility Assistance.

If you have difficulty using or accessing any element of this website please feel free to call us at 888.636.8162 or email service@zingermans.com. We will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you.

Goal of being better for All.

Zingerman's desires to provide a positive customer experience to all our customers. We want to offer accessibility and inclusion. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your Zingermans.com visit a successful and enjoyable experience.

Actions.

We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.

Ongoing Effort.

Although we are proud of the efforts that we have completed and that are in-progress, we at Zingerman's view accessibility as an ongoing effort.

Feedback.

Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.

No. We include a packing slip that lists the products you purchased but not how much they cost.

The value of your gift stays a secret, between you, me, and your credit card company. We don't include catalogs in gift boxes, either.

Yes, but for your security please call us at 888.636.8162 or send us an email at service@zingermans.com and we will help you update your user name. 

Yes! Choose the Continue as Guest option when you add items to your cart and click Checkout button. 

Yes, you can! You need to have an account with us to ship to multiple recipients in one order. Simply sign in, fill your basket with goodies, and you will see a Ship to Multiple Recipients option on Select the Recipient page. 

If you do not have an account, this is a good time to create one! You can do it before you place your order or when you fill you basket and start checking out. 

Absolutely! We love to customize. We have a selection of boxes you can customize online. If you'd like to change one ingredient in another box, or create a gift box from scratch, we can help with that, too. We can even include your own materials or logos, if you like.

Ring 888.636.8162 or text 734.436.2006 and we'll take care of you.

For many reasons we recommend using our recipes, especially for gift baskets, since they're designed to look nice upon arrival. But we understand there are many special needs you may have. We want to help!

We package our gifts in three different ways. The choice is described in the description of the gift.

Wisconsin Cheese Box, aka the ZingCrate

Dufeck, in Denmark, Wisconsin, is that state's last wooden cheese box maker - and perhaps the last in the country. Now in its fourth generation, the folks there have been peeling wood veneer off local trees to make round boxes for cheddar since 1912. The crates are handsome, sturdy and - beyond holding foods like our Classic Sour Cream Coffee Cake - quite handy for storing sewing supplies, old photos and antique socks.

Zingerman's Cartoon Boxes

Thick-walled recycled cardboard boxes, covered in cartoons of cowboys, octopi, monkeys, flying loaves of bread and more. The largest holds our most popular gift box, The Weekender. And cats.

Baskets

Classic woven gift baskets, like we use for our Ultimate Gift Basket.

Plastic or electronic, we sell both.

Redeemable at any Zingerman's business, they never expire and we don't charge fees as they age.

Check your Zingerman's gift card balance here.

When will it be back in stock?

Usually we have a pretty good idea of when the next shipment of a "sold out" item will be arriving at our doors. If you don't see that information online yet, you can email service@zingermans.com or call 888.636.8162 or text 734.436.2006 to find out.

Why is it sold out?

We source most of the food we sell from artisan producers. Some of them are located far away and we directly import from them a few times a year. Some are much closer — Zingerman's Bakehouse is just down the street — and we order from them almost every day.

Almost all of them make their products in small batches and encounter the difficult problems of being a small food maker. Sometimes we ring to place an order and they're just plain out of stock. Mother Nature wreaks havoc on raw materials. Supplies run out or are inconsistent. And so on.

We try not to keep a lot of stock in our warehouse. That's not because we're being stingy. Many of our producers make or package to order. By ordering in small amounts, what you get to enjoy is much more fresh.

We'd love to hear about it!

Email Mo at moeats@zingermans.com.

Usually, yes! Please call 888.636.8162 or text 734.436.2006 or email service@zingermans.com.

Zingerman's exclusives are foods we acquire directly from the maker, usually family-owned businesses working on a very small scale. You can't find these items anywhere else but Zingerman's.

Zingerman's is not a Kosher deli or bakery. We do sell some Kosher items made by others, however.

Heat before you eat

Even though your Zingerman’s bread may feel hard upon arrival it’s almost magical how well it returns to that “fresh-baked” status with a little time in the oven. Crispy, thick crust; soft, chewy crumb inside.

Starting with frozen bread? Let it defrost on the counter for 30 minutes, then follow these same directions.

Here’s how to make the magic happen:

1. Take the bread out of the bag
2. Pre-heat your oven to 350 degrees
3. Throw half, whole, or part of the loaf on the oven rack naked
4. Leave it til it's hot the whole way through--about 15 minutes
5. Take time to smell the roses, or, better, the sensual aroma coming out of your oven
6. Eat your loaf

To slice or not to slice

We recommend you slice loaves as you go. It keeps the mother loaf solid which protects it from drying. If you get on a roll and slice the whole loaf--or more than your guests eat--store slices in a plastic bag at room temperature but keep the unsliced loaf in paper.

Short term loaf storage

Store your loaf in its paper bag out of reach of hungry husbands, wily wives, clever kids. Don't put it in the fridge, it'll wreak havoc on the texture. If your loaf is sliced it's best to wrap it in a plastic bag so it doesn't dry out.

Freeze for longer life

If you don't plan on eating your bread right away, double bag the loaf--or part of it--in plastic and freeze. When you're ready to enjoy it remove the plastic bags and follow the heating steps above.

Bread nutrition information

Head here to find nutrition information on all our breads.

If you had a conversation with your cheese it might declare a preference for weather more akin to winter in London than summer in Greece: moist and cool. We try to keep the cheeses accommodated in transit until they return to a place they like—your fridge—but during the trip things are a bit out of our control. These are handmade cheeses that many people aren't used to seeing so it might mean you have a few questions. Here are some answers to those most frequently asked. Got a question that's not answered here? Please give us a ring at 888.636.8162!

Is it safe to eat?

Cheese is an ancient way to preserve extra milk. It's been made for centuries, long before we could extend fresh milk's life with refrigeration. A little warmth is something it's built to handle. Your cheese may be strong, intense, delicious, but it won't hurt you. Dig in and enjoy! If you have any concerns, though, don't hesitate to ring us.

How should I store it?

Cheeses love temperatures around 50 degrees, but chances are it didn't travel at that temperature. In winter it is cooler. In summer, hotter. Don't worry, cheese is durable. It won't go bad. Place it in the door of your refrigerator soon. That's usually the spot closest to 50 degrees. (The freezer will damage your cheese. Save that compartment for bread & pastries.)

After we hand-cut each piece of cheese to order in our cheese cave, we pack them in bags made of special cheese paper. The paper allow the cheese to breathe which helps it to maintain great flavor. Keep the cheese in that bag in your fridge to help it keep better for longer.

How should I serve it?

Give your cheese 20 to 30 minutes to come to room temperature before you serve it. It makes a world of difference, the flavors become fuller.

What's that smell?

When you open a wrapped piece of cheese that's been closed in a box for two days the aroma can be overwhelming. The tight quarters don't let it breathe well. Don't worry. Give it a half hour of fresh air when you want to eat it. It will smell sweet and nutty.

What's that oil?

That's just moisture leaking out. Cheesemongers call it weeping, which sounds sad, but it's natural and there's no need for condolences. Just wipe your wedge with a cloth.

What's up with the dark edge on the cheese?

That's partly due to air reaching it, partly due to a bit of natural weeping. It concentrates the cheese's flavor. It's edible, munch away!

All of our pastries and coffee cakes are baked without preservatives. You'll want to eat them soon (generally by the best-by date on the package), or...

Short term storage

Almost all of our pastries and coffee cakes are happy at room temperature for a few days or more wrapped in plastic, be it the packaging they arrived in or a bag at home. Avoid the refrigerator, it can ruin the texture.

Long term storage

All of our baked goods freeze well. You can store them in the freezer in their original packaging or, if they've been opened, double wrapping in plastic bags will do the trick.

After the freezer

Let them defrost at room temperature in plastic. That's all you need to do--though with some pastries like scones, a little time in an oven will make them extra delicious.

As a very flexible rule, extra virgin olive oil can be stored for about a year. Keep it in a relatively cool, dark place. Heat and light are enemies, so stay away from window sills and stove sides. There's no need to refrigerate, in fact, we recommend you avoid it.

Every couple years it seems a big news story breaks that warns us of the dangers of adulterated extra virgin olive oil. The oils in these stories come from producers who are blending olive oils from many sources, mixing less expensive oils, possibly not from the region they say they are, possibly not extra virgin. By doing so they cut costs, but they also drastically cut the quality of the oil. While these diluted olive oils are no longer Extra Virgin Olive Oils, that's what their label says. This is totally illegal, but it's not uncommon in the Big Olive Oil Industry. 

So how do we know that Zingerman's olive oils aren't subject to this kind of adulteration? For starters, we don't buy from the Big Olive Oil Industry. We don't really even buy from the Medium Olive Oil Industry. With very few exceptions, we're buying our oils from farmers directly. They make olive oil using only the olives grown on their own estates. Most produce only a couple thousand bottles annually, as compared to the millions of bottles that come from the big companies, and they laugh at the idea that they're importing containers of cheap oil to make a buck. We've visited most of them and, frankly, when you see the small scale of their production and the handiwork that goes into it, it's no surprise that they're baffled.

Last but not least, we taste every single olive oil many times a year to make sure that the quality is still up to snuff. You really can taste the difference.

I make this at home a couple of times a week rather than use bottled salad dressing. It's super quick--maybe two minutes at most, shorter than it'll take you to read this--and tastes a lot better.  The main ingredients are always the same but I add different combinations of optional additions to keep things interesting.

Main Ingredients

1 tsp vinegar, like Pofi
2-3 tsp extra virgin olive oil, like Zingerman's Peranzana
Pinch of natural sea salt, like French fleur de sel
A couple of grinds of Tellicherry black pepper

Optional Additions

A bit of finely chopped shallot
A tiny bit of finely chopped fresh garlic
Mustard, usually Dijon
Red pepper, like Marash or Urfa
Herbs, like chives, chervil or thyme
Small squeeze of citrus

Instructions

Splash the vinegar in a bowl with the salt and pepper and let the salt dissolve. Whisk in any optional additions with fork tines or a small whisk. Now for a bit of acrobatics. Drizzle oil with one hand while whisking with the other.  Stop short and taste. If it's too tart add some more oil.

Serving

Make the vinaigrette before you eat and dress the greens immediately before they go to the plate. If you need to wait a bit between making the vinaigrette and dining, you can cross the serving utensils in the bowl and lay the greens on top so they don't soak and wilt.

Mix your fresh, dry greens with the vinaigrette directly in the bowl with your hands.  If you like it peppery finish with another grind of Tellicherry Pepper.

Serves 2-4, depending on how well dressed you like your salad.

Your salami may have a natural, sticky white mold on it and that's OK. It's what helped it age and get so flavorful. It's edible, but you can also wash it off with a bit of vinegar and water if you'd like. If a little mold returns in time it's a good sign.

We don't necessarily ship salami with ice packs. It's OK, the salami is totally safe. It's cured so it's healthy and happy at warm temperatures. To prolong its life at home keep it refrigerated. But hours or even days at warmer temperatures won't harm it a bit.

We do not wholesale products we do not make. We'd be happy to help you find a source for them, however. Email us or ring 888.636.8162 or text 734.436.2006 and we'll do our best. 

If you're interested in what we do make we'd love to talk. Visit any of our wholesale business websites to learn more.

Zingerman's Bakehouse
Hearth-baked breads and traditional pastries.

Zingerman's Candy Manufactory
Old fashioned candy bars and confections.

Zingerman's Coffee Company
Varietal coffees, roasted in small batches.

Zingerman's Creamery
Fresh and aged artisan cheeses.

We'll describe our website's default ship date settings below. But you can always override the defaults: you can choose to ship at a later date, you can pick your preferred arrival date. 

Order before 5pm ET (2pm PT) and we'll default to ship the same day almost every business day of the year, Monday through Friday. 

Order after 5pm ET and we'll ship the following business day. 

Is there any time you can't ship the same day till 5pm ET? 

Yes. Sometimes we are full up, booked to capacity, we can't ship any more orders, and then we might not be able to ship your order on the same day and it'll ship the next day. That's rare. Outside of the busiest days of the year, which are the weeks leading up to Christmas, it almost never happens. If you've got something terribly urgent you can always give us a call and we'll try to help at 888.636.8162.

Any day of the week except Sunday.

We cannot always offer a Monday delivery because some perishable products can't travel over the weekend. 

We offer a variety of shipping options, including Four Business Day Relaxed, Two Business Day, One Business Day Overnight, and Saturday Delivery. 

Four Business Day Relaxed

Shipments arrive within four business days. We say business days because, if a weekend is involved, an extra two days are tacked on. 

Two Business Day

Shipments will arrive within two business days. We say "within" because sometimes the UPS or FedEx hit turbo boost and the box arrives in just one day. These almost never get weekends tacked on like the Relaxed method above because if a perishable item needs 2 day shipping, tacking on a weekend won't work. This means, for the most part, we only ship 2 day orders on Monday, Tuesday, and Wednesday. If you place your 2 day order after 5pm ET on Wednesday we will ship it out the following Monday to arrive by the following Wednesday. 

Two Day Saturday 

Shipments will arrive on Saturday. If you place your order by 5pm ET on Thursday, we will ship it to arrive the same week. If you place your order after 5pm ET on Thursday, we will ship it the following week for delivery on the following Saturday. 

One Business Day

Shipments will arrive within one business day. If you place your order by 5pm ET on Monday, Tuesday, Wednesday, Thursday, we default to ship your box the same day for arrival the next day. If you place your order after 5pm ET, we will default to ship your box the next possible business day (e.g. if you place your order after 5pm on Thursday when Thursday boxes have flown the coop, we will ship your box the following Monday to arrive the following Tuesday). 

One Business Day Priority 

Shipment arrives by 1pm in most areas, may arrive as late as 3pm. It's an option for most zip codes but not all. 

Priority Overnight Saturday

Ships Friday for Saturday arrival. It's an option for most zip codes but not all. 

Alaska and Hawaii

Add $10 to above rates.
 

Yes! When you check out you can choose the arrival date you'd like. We'll make sure it is delivered no later than that date. 

You can view the calendar to select your preferred arrival date and the associated shipping cost by clicking "Need it to arrive on a different date?" link on the page with your shipping options. You can advance to any future month by clicking the arrow > in the upper right.

You can't choose an arrival date in the past because we have not yet been able to perfect time travel. 

What does "on or before" mean? 

We guarantee that your package will arrive on or before the date you choose. The arrival date is the latest possible delivery date in a delivery window. Depending on the shipping method, your package may arrive slightly earlier than the date you pick. 

$12.99 Flat Rate packages have 1-4 business day delivery window. The package could arrive in 1, 2, 3 or 4 business days. That means it could arrive one to three business days before the "on or before" arrival date.

Two Business Day packages have a 1-2 business day delivery window. The package could arrive in 1 day or it might take 2. That means it could arrive one business day before the "on or before" arrival date.

One Business Day Overnight packages are guaranteed to arrive on the selected arrival date. 

What if I need a smaller delivery window?

You can choose to upgrade your shipping to either Two Business Day or One Business Day Overnight shipping to have more control over when your box is likely to arrive. 

Why can't I choose some dates?

Our carriers can't deliver our packages on Sunday.

Saturday delivery is available in most areas, but not all. 

Delivery by tomorrow is only available for order placed before 5 pm ET Monday through Friday. 

Wherever you see Ships for Flat Rate the item is eligible for $12.99 flat rate shipping.

The charge is per address. You can order as much as you'd like and pay one flat rate.

When you check out you'll learn when the items will arrive (usually 4 business days at most).

If you need it there quicker, you can choose to upgrade to our guaranteed 1 or 2 business day service when you check out.

Flat rate to Alaska and Hawaii is $22.99.

Nope. We authorize our carriers to leave your package at the recipient's address without a signature. That way the recipient doesn't have to be home to accept it and the food doesn't suffer from multiple delivery attempts.

When we can, yes. Our carriers do not offer this service to all locations. If it is available, you'll be offered a date on your checkout calendar. If you have any questions, email service@zingermans.com or call 888.636.8162 or text 734.436.2006 and we'll help!

Sorry, no. We don't ship on weekends. We ship Monday through Friday. If you place your order after 5pm ET Friday we will ship your order on Monday—or whenever you want after that.

We can send food to all 50 states and Washington D.C. Unfortunately, we can't send Zingerman's internationally—not even just across the border to Canada or Mexico.

We'd like to help you find someone who can help you. Email service@zingermans.com or call 888.636.8162 or text 734.436.2006 and we can help.

From late September to the end of March, you can skip right past this FAQ entry.

From early April to mid September, we charge $10 additional shipping cost per shipping address for boxes shipping via Two Business Day Delivery with foods like cheese, meat and chocolate (but there's no additional charge for Flat Rate or Overnight shipping). That's the Warm Weather Care.

Why?

Warm weather strikes each summer and wreaks havoc on perishable, melt-able food, like cheeses, meats and chocolates. It's hot in delivery trucks and warehouses even if it isn't too warm at the recipient's address. We employ an ice pack and insulation defensive strategy that ensures your shipment arrives in great shape.The extra packaging is reusable on picnics and road trips. 

What to expect 

We use dry ice and ice packs that we add to insulated enveloped, jute cooler, or Evergreen pouch to protect your food in transit. Dry ice will evaporate, ice packs may melt, but they will have done their job of keeping your food cold. 

We can't ship perishable products to P.O. Boxes, unfortunately. Our carriers can't deliver to them.

If you're concerned that all you have is a P.O. Box, here are some frequently asked questions with answers that might be helpful.

What if I have a Rural Route Number?

Rural Route numbers are OK, our carriers deliver to them. Sometimes people confuse the two. Rural routes start with "R.R."

What if I'm not shipping perishables?

If you have non-perishables (things in bottles or tins, usually) we can often send them by USPS to a P.O. Box. Please give us a ring at 888.636.8162 or text 734.436.2006 and we can help you.

Do they have a street address at all?

Every house in America has a street address that any shipper can reach. It may not be the most common way to describe the address, but it almost always exists.

Can I ship to a neighbor?

Absolutely. If they promise not to gobble all the food!

What other addresses can I ship to?

If there's a UPS store or a Fed Ex office in the recipient's area we can arrange to ship there and they can pick it up. Many customers choose to ship to a work address.

We can ship a limited selection of foods to APO and FPO addresses via the United States Postal Service Priority Mail. We cannot take these orders online but are very happy to help you by phone at 888.636.8162 or text us 734.436.2006 and we'll help.

As you choose your foods, keep a few things in mind.

It can take up to two weeks for delivery.
The USPS doesn't guarantee delivery within a certain time frame, so sending perishables is too risky.
We cannot send meats, cheeses, breads, coffees, and most baked goods.
Glass bottles and jars are also risky for breakage as these packages tend to get very rough treatment.
Per address, shipping charges are estimated USPS rates.

We can ship to Alaska and Hawaii. Shipments to these two states cost $10 extra per address.

There are some quirks about shipping to these two states.

Flat Rate Shipping takes up to five business days

For our non-perishable foods that qualify for Flat Rate Shipping, the extra day in transit won't make a difference.

Two Days takes Three Days

Shipping by Two Business Day Service to Alaska and Hawaii takes three days. Not all our foods can last three days in transit. If your cart contains a food that won't make it in three days, we'll require One Business Day Overnight Service (that's what our carriers call it, but it may actually take two business days to arrive).

5pm Tuesday Deadline for delivery in the same week

We don't ship Two Business Day packages over the weekend in order to protect the food. That means the deadline for a same-week delivery to Alaska or Hawaii is Tuesday, 5pm Eastern Time. Orders placed by 5pm ET on Tuesday can ship that same day to arrive by Friday.

Very Rural Exceptions

Shipping by Two Business Day isn't available to all parts of either state. In those cases we must ship by Priority Overnight. That service is not guaranteed to take one business day, however. I know, it confuses us, too. But we're here to help you sort this out: call us at 888.636.8162 or text 734.436.2006 and we'll help.

Local delivery in the Ann Arbor, MI area is available in two ways:

1.  Order online and use our standard delivery options. This is the cheapest method for most orders.

2.  If you'd prefer to use our local courier we can arrange that by phone at 888.636.8162 or by text at 734.436.2006.

Picking up your order at our warehouse is free, so it can save some money by skipping the shipping cost. Our warehouse is located at 720 Phoenix Drive in Ann Arbor, MI.

Arrange your pick up by phone at 888.636.8162 or choose "pick up from our warehouse" online during checkout.

When we ship flat rate we allow our carriers leeway with their delivery dates. They can take up to a week to deliver (though it's usually sooner). That's something that's OK to do with foods that are durable. Unfortunately, bread isn't. It perishes sooner, so we ship with a guaranteed arrival date by Two Business Day service.

In the wee hours of the morning the night after your box ships, we'll send a tracking email to you. From that email, you can click through to track your package on the carrier's website. You can also cut and paste the tracking number into the carrier's website directly.

If you have an account on our website, you can also track your package once it has shipped by logging into your account, going to My Account, and then going to your Order History. Choose the order you want to track and you'll find tracking information right at your fingertips.

There are a couple of exceptions to this rule. If you order gift cards or books, they'll ship via USPS, and there won't be any tracking information.