Customer Service Questions and Answers
Click on a question. Get an answer.
Still have questions? Please call us at 1.888.636.8162.
Call toll free 9am - 10pm (Eastern Time) Sorry, our phones are closed now.
You can search for an answer to your question here
or email us and we'll be back with you first thing tomorrow.
: 888 636 8162
Local call number if you're in Ann Arbor: 734 477 6986
Fax (We dig the sound it makes): 734 477 6988
Mail (Secret admirers and love notes welcome.)
Zingerman's Mail Order
610 Phoenix Drive
Ann Arbor, Michigan 48108
Does Zingerman's Franchise?
In the traditional sense, no.
We are dedicated to growing thriving, food-related businesses in the Ann Arbor area. Each is unique, not part of a franchise.
We invite entrepreneurs with a passion for food and a commitment to our mission and guiding principles to join us. Each business we've started was inspired by—and is led by—entrepreneurs. We do not create business concepts then find partners. The partners come to us with an idea and work to build it themselves, with help from our community of businesses.
You can learn more about Zingerman's Community of Businesses here.
If you are serious about building a food business in Ann Arbor and want to be part of Zingerman's, we welcome all discussions. Email Paul Saginaw, Zingerman's co-founder, at email@example.com.
We seek traditionally made foods with full flavor. Foods that have been part of people's eating for a long time, or newer foods that are made with traditional methods. (Of course there are always exceptions. We make sure the exceptions—like our all natural gummis, which aren't traditional at all—are also very delicious!)
We keep our selection tight and focused. We want to help you find what you're looking for faster and easier. We taste thousands of different foods each year, selecting only dozens, so we can narrow down to what we think is the tastiest.
If you have a food that you would like to share with us, please email Brad Hedeman: firstname.lastname@example.org.
Zingerman's gives to a variety of causes. Our main philanthropic mission is to help end hunger in Washtenaw County, Michigan. We founded Food Gatherers in 1988 and continue to give them the majority of our philanthropic and volunteer support, regardless of the level of our profits.
If you have a contribution request for your organization you can learn more about our giving and request a donation here.
Zingerman's specializes in delicious custom food gifts for any size gift list. If you have one, one hundred, or one thousand clients, we can help.
Your corporate gifts are handled personally by your own personal shopping concierge. Order in advance; we guarantee arrival by the date you want.
Learn more here.
Concierge service. One person guides your order from beginning to end.
Personal items, gift cards or logos.
Guaranteed arrival dates.
If you spend enough to earn a prize we'll let you know. It's that easy!
No membership fee. No account number. No pin. No need to even sign up!
You will rack up Frequent Foodie points by eating your way through our catalog and website. Every dollar you spend — on yourself or as a gift purchase — counts towards a Zingerman's Gift Card.
Frequent Foodie qualifying period is October 1, 2012 to September 30, 2013.
Money you spend
Gift card reward you get
Request a catalogtop
Fill in this form. We'll put a catalog in the mail right away. It should be with you in less than two weeks.
Remove me from your mailing listtop
To unsubscribe from future mailings of Zingerman's catalog please click here to start an email and send us the following information:
To be extra sure
Customer # (on the back of your catalog)
Key code (on the back of your catalog)
We will confirm your request by email. We may mail one or two more catalogs before the change goes into effect at our mail house.
If you'd like to stop mailings from other catalogs you can do that here.
Subscribe to E-newstop
Zingerman's E-news comes out every couple weeks, on average. We share new food finds. We offer deals for shopping online you won't find anywhere else.
Ian Nagy has been an illustrator at Zingerman's for eighteen years. He's an avid fan of outsider and children's art. Influences include Kate Uleman, Ben Shahn, Matisse, Jean-Michel Basquiat, Gary Panter and that of his family; mother, sister and father. A concise history of his work and more images at www.iannagy.com.
Ryan Stiner attended the School of the Art Institute of Chicago and started illustrating for Zingerman's in 2005. Inspirations are Istvan Banyai, Justin Bua, Jasper Johns, and Gerhard Richter. See more of Ryan's work at www.ryanstiner.com.
Previous Zingerman's illustrators, whose drawings are still part of our website and catalog, include Raúl Peña, William Charley, Kate Uleman, Phil Stead and Adam Forman.
Zingerman's shopping website and catalog prime authors are:
Catalog & Print Design
Programming & Testing
Thomas J. Bauer
Kane Koval & Associates
Video of us in actiontop
Recipe: Mo's basic vinaigrettetop
Mo's Basic Vinaigrette
I make this at home a couple of times a week rather than used bottled salad dressing. It' s super quick--maybe two minutes at most, shorter than it'll take you to read this--and tastes a lot better. The main ingredients are always the same but I add different combinations of optional additions to keep things interesting.
A bit of finely chopped shallot
A tiny bit of finely chopped fresh garlic
Mustard, usually dijon
Red pepper, like Marash
Herbs, like chives, chervil or thyme
Small squeeze of citrus
Splash the vinegar in a bowl with the salt and pepper and let the salt dissolve. Whisk in any optional additions with fork tines or a small whisk. Now for a bit of acrobatics. Drizzle oil with one hand while whisking with the other. Stop short and taste. If it's to tart add some more oil.
Make the vinaigrette before you eat and dress the greens immediately before they go to the plate. If you need to wait a bit between making the vinaigrette and dining, you can cross the serving utensils in the bowl and lay the greens on top so they don't soak and wilt.
Mix your fresh, dry greens with the vinaigrette directly in the bowl with your hands. If you like it peppery finish with another grind of Tellicherry Pepper.
Serves 2-4, depending on how well dressed you like your salad.
If you experience a problem with any of our products, customer service, shipping — or even if you just plain don't like how it tastes — please let us know. We'll do whatever it takes to make it right for you.
Customer service is our passion, our charge, and our mission. Stuff happens. Things go wrong. We consider it an honor when you let us help fix a problem.
Whatever the problem we’ll fix it immediately, no questions asked.
Every one of our staff is authorized to do whatever it takes to make it right for you. While we welcome any requests to speak to a supervisor, manager or owner, you never have to pull rank in order to get things taken care of at Zingerman's.
No Returns Necessary
We almost never ask you to return anything to us. That means you can shop with us and try something new without worrying you'll have to re-pack the box and go to the UPS station if you don't like it.
No Statute of Limitations
We don’t care when the problem occurred. We’ll refund or replace anything no matter when we let you down.
The Only Taste That Counts is Yours
If you don’t like how it tastes, that’s good enough for us. We’ll refund your hard earned cash or send you something you’d rather eat.
The Only Policy is: Whatever it Takes
We don't have any "policies." No "if this happened, then we'll do that." We do what you want. If you'd like us to refund the order, consider it done, no problem. Want us to replace it? Absolutely! Want something else instead? Sounds great – let's find something tasty. Just want to talk and give us some suggestions for improvement? Thank you, we'll listen!
Everyone is Covered
You’re the recipient, not the buyer? Doesn’t matter! We want everyone to be delighted by our food and service. If anything is wrong, please contact us so we can make things right.
On Time Arrival
We guarantee your order will arrive on or before the day you select. We know you often rely on the food to make a birthday special or a dinner come off without a hitch. If shipping gets in the way we promise we’ll cover you.
The Entire Experience Counts
Our guarantee doesn’t just cover food. We ensure your satisfaction with every part of your experience with Zingerman’s. From picking up the phone, to the first mouse click on your computer, until you finish the last bite of bread—If you aren’t completely satisfied with every part of the journey please contact us. We want to hear about the problem. We’d love the opportunity to make you happy.
We usually don't ask you to return things. If you have a problem, please email email@example.com
or call 888 636 8162. We'll help!
Payment: Online or by Phone
Payment: Mailed in Order
All of the above plus
Unable to Accept
Collateralized Debt Obligations
Order form downloadtop
Zingerman's Mail Order form for one or two recipients (duplicate for more recipients).
All Zingermans.com transactions take place on a secure server. Your information is encrypted before it is sent through the Internet.
If you don't feel comfortable sending your credit card information over the Internet, no problem. Call 888 636 8162 and we will happily take care your order over the phone.
We know this is a sensitive issue. We take your privacy very seriously. To that end, we have a privacy statement that we live by.
We use personal IP addresses to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
Our site uses an order form to request information, products, and services.
We collect customers' contact information (like their email address), and financial information (like credit card numbers).
Contact information from the order form is used to send orders and information about our company to our customers.
Customer contact information may be used to get in touch with the visitor when necessary.
You may opt out of receiving any future mailings by post or email at any time. Unsubscribe from email here. Unsubscribe from post by emailing firstname.lastname@example.org.
Financial information that is collected is used to bill the user for products and services.
In the future we may choose to use online surveys or contests in which we will use customer's contact information (like their email address).
If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site you can use the contact information below.
Gift card balancetop
Plastic or electronic, we sell both here.
Redeemable at any Zingerman's business, they never expire and we don't charge fees as they age.
Check your Zingerman's gift card balance here.
Love notes and suggestionstop
We welcome hearing from you. Send an email to tell us what you liked, or what you'd like to be better.
Prices on packing sliptop
Are prices shown on the packing slip?
No. The packing slip lists what foods you purchased but not how much they cost.
The value of your gift stays a secret, between you, me, and your credit card company. We don't include catalogs in gift boxes, either.
What does our packing slip look like?top
Click an image to see what the packing slip included in your box looks like.
Download blank gift cardtop
Download, print and fold this to make a quick Zingerman's gift card you can hand to a lucky someone in person.
We love to customize! If you'd like to change one ingredient or create a gift box from scratch, we can help. We can include your own materials or logos, too.
Ring 888 636 8162 and we'll take care of you.
For many reasons we recommend using our recipes, especially for gift baskets, since they're designed to look nice upon arrival. But we understand there are many special needs you may have. We want to help!
We package our gifts in three different ways. The choice is described in the description of the gift.
Wisconsin Cheese Box, aka the ZingCrate
Dufeck, in Denmark, Wisconsin, is that state's last wooden cheese box maker - and perhaps the country. Now in its fourth generation, the folks there have been peeling wood veneer off local trees to make round boxes for cheddar since 1912. The crates are handsome, sturdy and - beyond holding foods like our Classic Sourcream Coffeecake - quite handy for storing sewing supplies, old photos and antique socks.
Zingerman's Cartoon Boxes
Thick-walled recycled cardboard boxes, covered in cartoons of cowboys, octopi, monkeys, flying loaves of bread and more. The largest holds our most popular gift box, The Weekender. And cats.
Classic woven gift baskets. Markets of Provence is illustrated.
Plastic or electronic, we sell both.
Redeemable at any Zingerman's business, they never expire and we don't charge fees as they age.
Check your Zingerman's gift card balance here.
When will it be back in stock?
Usually we have a pretty good idea of when the next shipment of a "sold out" item will be arriving at our doors. While we don't have the technology to display that online yet, you can email email@example.com or call 888 636 8162 to find out.
Why is it sold out?
We source most of the food we sell from artisan producers. Some of them are located far away and we directly import from them a few times a year. Some are much closer — Zingerman's Bakehouse is just down the street — and we order from them almost every day.
Almost all of them make their products in small batches and encounter the difficult problems of being a small food maker. Sometimes we ring to place an order and they're just plain out of stock. Mother nature wreaks havoc on raw materials. Supplies run out or are inconsistent. And so on.
We try not to keep a lot of stock in our warehouse. That's not because we're being stingy. Many of our producers make or package to order. By ordering in small amounts, what you get to enjoy is much more fresh.
Search results: no keyword matchestop
If you can't find what you're looking for there might be four reasons. Either way, we want to help so please drop us a line or call!
Sometimes the search engine doesn't find things as well as it should. Give us a ring to let us help you suss it out.
Foods go on vacation from time to time. Ring or email and we'll let you know when they are due to return.
Retired — or we never sold it
We can let you know if a food is retired from out website, living out its days in southern France, or we never sold it. Either way, we'll help you track it down if it's available at another company.
I know something you should stock!top
Love to hear about it!
Write Mo: firstname.lastname@example.org.
Can I send something from another Zingerman’s business?top
Usually, yes! Please call 888 636 8162 or email email@example.com.
Zingerman's exclusives are foods we import directly from the maker, usually family-owned businesses working on a very small scale. You can't find it anywhere else but Zingerman's.
Zingerman's is not a Kosher deli or bakery. We do sell some Kosher items made by others, however.
Heat before you eat
Even though your Zingerman’s bread may feel hard upon arrival it’s almost magical how well it returns to that “fresh-baked” status with a little time in the oven. Crispy, thick crust; soft, chewy crumb inside.
Here’s how to make the magic happen.
Take the bread out of the bag
Pre-heat your oven to 325 degrees
Throw half, whole, or part of the loaf on the oven rack naked
Leave it there for 20 minutes
Take time to smell the roses, or, better, the sensual aroma coming out of your oven
Eat your loaf
Heat after freezing
This technique works for loaves that are frozen solid, taken straight from the freezer (which is where we recommend you keep all or part of your Zingerman’s loaf, double bagged in plastic, if you’re not going to eat it in a few days).
Pre-heat oven to 350 degrees
Remove the bread from the freezer
Take off the plastic bags
Place frozen loaf naked into heated oven
Leave it there for 40 minutes
Solve world peace
Eat the bread
Zingerman’s Bakehouse breads may not have nine lives, but most of them can be revived long after you’ve given them up for dead. Try this little science experiment on dry, hard loaves.
Pre-heat oven to 350 degrees
Brush a naked loaf with a bit of water — get it moist, not soggy
Stick it into the oven for about 20-25 minutes
Write your senator
Let it cool for a few minutes and eat it up!
To slice or not to slice
We recommend you slice loaves as you go. It keeps the mother loaf solid which protects it from drying. If you get on a roll and slice the whole loaf--or more than your guests eat--store slices in a plastic bag at room temperature but keep the unsliced loaf in paper.
Short term loaf storage
Store your loaf in its paper bag out of reach of hungry husbands, wily wives, clever kids. Don't put it in the fridge, it'll wreak havoc on the texture. If your loaf is sliced it's best to wrap it in a plastic bag so it doesn't dry out.
Freeze for longer life
If you don't plan on eating your bread right away, double bag the loaf--or part of it--in plastic and freeze. When you're ready to enjoy it remove the plastic bags and follow the heating steps above, doubling the time in the oven.
Bread nutrition information
Head here to find nutrition information on all our breads.
If you had a conversation with your cheese it might declare a preference for weather more akin to winter in London than summer in Greece: moist and cool. We try to keep the cheeses accommodated in transit until they return to a place they like--your fridge--but during the trip things are a bit out of our control. These are handmade cheeses that many people aren't used to seeing so it might mean you have a few questions. Here are some answers to those most frequently asked. Got a question that's not answered here? Please give us a ring!
What's that smell?
When you open a wrapped piece of cheese that's been closed in a box for two days the aroma can be overwhelming. The tight quarters don't let it breathe well. Don't worry. Give it a half hour of fresh air when you want to eat it. It will smell sweet and nutty.
What's that oil?
That's just moisture leaking out. Cheesemongers call it weeping, which sounds sad, but it's natural and there's no need for condolences. Just wipe your wedge with a cloth.
How cold should the cheese be?
Cheeses love temperatures around 50 degrees, but chances are it didn't travel at that temperature. In winter it was cooler. In summer, hotter. Don't worry, cheese is durable. It won't go bad. Place it in the door of your refrigerator soon. That's usually the spot closest to 50 degrees. (The freezer will damage your cheese. Save that compartment for bread & pastries.)
Is it safe to eat?
Cheese is an ancient way to preserve extra milk. It's been made for centuries, long before we could extend fresh milk's life with refrigeration. A little warmth is something it's built to handle. Your cheese may be strong, intense, delicious, but it won't hurt you. Dig in and enjoy! If you have any concerns, though, don't hesitate to ring us.
What's up with the dark edge on the cheese?
That's partly due to air reaching it, partly due to a bit of natural weeping. It concentrates the cheese's flavor. It's edible, munch away!
What temperature should I serve this cheese at?
Give your cheese 20 to 30 minutes to come to room temperature before you serve it. It makes a world of difference, the flavors become fuller.
Baked Good Caretop
All of our pastries are baked without preservatives. You'll want to eat them soon, or...
Short term storage
Almost all of our pastries can manage a few days or more wrapped in plastic, be it the packaging they arrived in or a bag at home. Avoid the refrigerator, it can ruin the texture.
Long term storage
All of our baked goods freeze well. You can store them in the freezer in their original packaging or, if they've been opened, double wrapping in plastic bags will do the trick.
After the freezer
Let them defrost at room temperature in plastic. After that, with some pastries like scones, a little in an oven will make them extra delicious.
Olive Oil Caretop
As a very flexible rule, extra virgin olive oil can be stored for about a year. Keep it in a relatively cool, dark place. Heat and light are enemies, so stay away from window sills and stove sides. There's no need to refrigerate, in fact, we recommend you avoid it.
Your salami may have a natural, sticky white mold on it and that's OK. It's what helped it age and get so flavorful. It's edible, but you can also wash it off with a bit of vinegar and water if you'd like. If a little mold returns in time it's a good sign.
Pour Over Coffee Instructionstop
Download our pour over coffee instructions (AKA Manual Drip) to make some of the best tasting coffee on earth.
Do you wholesale?top
We do not wholesale products we do not make. We'd be happy to help you find a source for them, however. Email us or ring 1.888.636.8162.
If you're interested in what we do make we'd love to talk. Visit any of our wholesale business websites to learn more.
Hearth-baked breads and traditional pastries.
Zingerman's Candy Manufactory
Old fashioned candy bars.
Zingerman's Coffee Company
Varietal coffees, roasted in small batches.
Fresh and aged artisan cheeses.
Ships for flat ratetop
Wherever you see Ships for Flat Rate the item is eligible for $9.99 flat rate shipping.
The charge is per address. You can order as much as you'd like and pay one flat rate.
When you check out you'll learn when the items will arrive (usually 5 business days at most).
If you need it there quicker, you can choose to upgrade to our guaranteed 1 or 2 business day service when you check out.
Flat rate to Alaska and Hawaii is $19.99.
Our checkout calendar allows you to pick the arrival date you'd like. You can select an arrival date up to one year ahead. That is the latest date your package will arrive. Your package will arrive by that day, sometimes as late as 9 PM. That date is guaranteed.
Your package may arrive slightly earlier than the date you pick.
$9.99 Flat Rate packages: up to 4 days early
2 Business Day packages: up to one day early
One Business Day packages are guaranteed to arrive on the exact day you choose
Why can't I choose some dates?
UPS can't deliver our packages on Sunday.
UPS offers limited service on Saturday.
Delivery by tomorrow is only available until 5 PM ET.
Next month's dates are in grey but you may select them or move the calendar ahead with its arrow button > in the upper right.
You can't choose an arrival date in the past because we have not yet been able to perfect time travel.
Order By 5pmtop
One Business Day Service
Order by 5 pm ET Monday through Friday and we can ship your box out the same day. You can choose to have it arrive the next day at the earliest.
Arrival days are Tuesday – Friday. Saturday delivery available to some areas.
Two Business Day Service
Order by 5 pm ET Monday through Wednesday and we can ship your box out the same day. You can choose to have it arrive two days later at the earliest (e.g. Monday by 5pm arrives Wednesday at the earliest). If you order a box and select Two Business Day Service Thursday through Sunday, the earliest we usually ship is the following Monday. That way we're cool to the food and it doesn't sit alone in a warehouse over the weekend.
Signature not requiredtop
We authorize UPS to leave your package at the recipient's address without a signature. That way the recipient doesn't have to be home to accept it and the food doesn't suffer from multiple delivery attempts.
|Merchandise Total||Five Business Day Relaxed||Two Business Day||One Business Day||One Business Day Priority||Saturday Delivery|
|0 to $25||$9.99||$12.99||$29.99||$39.99||$45.99|
|$25.01 to $50||$9.99||$16.99||$32.99||$42.99||$54.99|
|$50.01 to $75||$9.99||$18.99||$37.99||$47.99||$59.99|
|$75.01 to $100||$9.99||$21.99||$41.99||$51.99||$65.99|
|$100.01 to $125||$9.99||$26.99||$45.99||$55.99||$69.99|
|$125.01 to $150||$9.99||$35.99||$49.99||$59.99||$74.99|
|$150.01 and up||$9.99||25%||35%||35% + $10||45%|
Alaska and Hawaii
Add $10 to above rates.
Five Business Day Relaxed takes 8 days.
Two Business Day takes 3 business days.
Warm weather caretop
Per shipping address for Two Business Day Delivery only
(charges do not apply to Relaxed or One Business Day rates).
October 1 – April 12: No Charge
April 13 – September 10: $10 additional to Two Business Day Delivery rates.
Warm weather strikes each summer and wreaks havoc on perishable, melt-able food. It's hot in UPS trucks and warehouses even if it isn't too warm at the recipient's address. We employ an ice pack and insulation defensive strategy that ensures your shipment arrives in great shape.
The extra packaging is reusable on picnics and road trips.
Not available to all locations. If it is available, you'll be offered a date on your checkout calendar. If you have any questions, email firstname.lastname@example.org or call 888 636 8162 and we'll help!
Saturday and Sunday shipmentstop
Do you ship on Saturday or Sunday?
Sorry, no. We don't ship on weekends. We ship Monday through Friday. If you place your order after 5pm ET Friday we will ship your order on Monday.
We can send food to all 50 states and Washington D.C. Unfortunately, we can't send Zingerman's internationally.
We'd like to help you find someone who can help you. Email email@example.com or call 888 636 8162.
P. O. Boxestop
We can't ship perishable product to P.O. Boxes, unfortunately. UPS is our courier and they can't deliver to them.
If you're concerned that all you have is a P.O. Box, here are some frequently asked questions with answers that might be helpful.
What if I have a Rural Route Number?
Rural Route numbers are OK, UPS delivers to them. Sometimes people confuse the two. Rural routes start with "R.R."
What if I'm not shipping perishables?
If you have non-perishables (things in bottles or tins, usually) we can often send them by USPS to a P.O. Box. Please give us a ring at 1.888.636.8162 and we can help you.
Do they have a street address at all?
Every house in America has a street address that UPS can reach. It may not be the most common way to describe the address, but it almost always exists.
Can I ship to a neighbor?
Absolutely. If they promise not to gobble all the food!
What other addresses can I ship to?
If there's a UPS store in their area we can arrange to ship there and they can pick it up. Many customers choose to ship to a work address.
APO and FPOtop
We ship a limited selection of foods to APO and FPO addresses via the United States Postal Service Priority Mail. We cannot take these orders online but are very happy to help you by phone at 1.888.636.8162.
As you choose your foods, keep a few things in mind.
It can take up to two weeks for delivery.
The USPS doesn't guarantee delivery within a certain time frame, so sending perishables is too risky.
We cannot send meats, cheeses, breads and most baked goods.
Glass bottles and jars are also risky for breakage as these packages tend to get very rough treatment.
Per address, shipping charges are USPS rates plus $4 for handling.
Alaska & Hawaiitop
Yes we can!
Shipments to AK and HI cost $10 extra per address.
There are some quirks to share about shipping to these two states.
Two Days takes Three Days
Shipping by Two Business Day Service to Alaska and Hawaii takes three days. Not all our foods can last three days in transit. If your cart contains a food that won't make it in three days, we'll require One Business Day Overnight Service.
5pm Tuesday Deadline
We don't ship Two Business Day packages over the weekend in order to protect the food. That means the deadline for a same-week delivery to Alaska or Hawaii is Tuesday, 5pm Eastern Time. Orders placed by 5pm ET will ship by Tuesday to arrive by Friday.
Very Rural Exceptions
Shipping by Two Business Day isn't available to all parts of either state. In those cases we must ship by Priority Overnight. That service is not guaranteed to take one business day, however. I know, it confuses us, too. But we're here to help you sort this out at 1.888.636.8162.
Local delivery available in two ways.
Order online and use our standard UPS delivery options. This is the cheapest method for most orders.
If you'd prefer to use our local courier we can arrange that by phone at 1.888.636.8162.
Pick up ordertop
Pick ups are free at our warehouse.
Available by phone only, 1.888.636.8162.
Why doesn't bread ship for flat rate?top
When we ship flat rate we allow UPS leeway with their delivery dates. They can take up to a week to deliver (though it's usually sooner). That's something that's OK to do with foods that are durable. Unfortunately, bread isn't. It perishes sooner, so we ship with a guaranteed arrival date by 2 Business Day service.