How can I contact you?
We Guarantee Our Goods.
Interested in our catalog?
Why is it that sometimes I fall in love with a product on your website, only to find that it is unavailable?
What are my shipping options?
When will the package arrive?
International shipping
Shipping and Handling Prices.
Warm Weather Care.
In a really big hurry?
Absolutely, positively has to be there on Saturday.
What about delivery to Alaska and Hawaii?
Is it safe?
Is it private?
What if I want to return something?
What are my payment options?
What does Exclusive Mean?
Frequent Foodie Reward Program
How can I contact you? top
Call us toll free, 8am-8pm Monday to Saturday: 888 636 8162
Holiday hours December 1 - 21, 8 am - 12 am Monday to Sunday
Call us with the local number if you're in Ann Arbor: 734 477 6986
Email us:
toni@zingermans.com
Fax us (We dig the sound it makes): 734 477 6988
Mail us (Secret admirers and love notes welcome.)
Zingerman's Mail Order
422 Detroit Street
Ann Arbor, Michigan 48104
We Guarantee Our Goods. top
At Zingerman's we guarantee absolute satisfaction. If you experience
any problem with any of our products, customer service, shipping, or even if you just plain don't like what you bought, please let us know. We'll do whatever it takes to make it right for you.
Interested in our catalog? top
If you are interested in receiving our latest catalog for food lovers please
click here to send us your information and we'll put one in the mail right away!
Why is it that sometimes I fall in love with a product on your website, only to find that it is unavailable? top
We understand that this is a disappointing inconvenience for you and we want to apologize for those times you find yourself in this situation. Unfortunately this is often unavoidable. It is one of the paradoxes we have had to embrace not just on our website but in all of our stores as well. We are committed to buying products that are artisanally made from small producers. In many cases, the demands we place on our producers completely wipe out their already limited supply! And while they appreciate the business, there isn't a way for them to just make more really fast. When it comes right down to it, the only way to completely prevent us from selling out of a product is to stock up on inferior, mass-produced items, and that is just not what we're about.
There will be times when we have a pretty good idea of when the next shipment of an out-of-stock item will be arriving at our doors. If we aren't sure when a product is coming in or if we know it won't be arriving for quite some time, we will temporarily remove it from the page so that we don't get your heart set on something we're out of.
What are my shipping options? top
We ship using UPS. With their 2-Day Service, we usually send packages Monday, Tuesday, or Wednesday, to arrive Wednesday, Thursday, or Friday, respectively.
All shipping prices are for the United States only.
When will the package arrive? top
You choose a preferred arrival date and we’ll let you know if we can get it there on that day. UPS doesn't deliver on Sundays and Holidays. Saturday delivery available to some zip codes.
After you choose—and before you pay—you can modify the arrival date until it fits the price and timeframe that works for you.
Shipping and Handling Prices per shipping address: top
| Cost of Order | Cost of Shipping |
|---|
| Up to $25.00 | $10.00 |
| $25.01 to $50.00 | $15.00 |
| $50.01 to $75.00 | $17.50 |
| $75.01 to $100.00 | $20.00 |
| $100.01 to $200.00 | Add 20% to the
total order price |
| $200.01 and up | Add 15% to the
total order price |
International Shipping top
We can send food to all 50 states and even to Washington D.C. Beyond that, sorry, we can't ship Zingerman's internationally.
Warm Weather Care: top
When warm weather strikes each summer it wreaks havoc on perishable, melt-able food. It's necessary to include extra packaging with your shipment to ensure it arrives in great shape. (It's hot in UPS trucks and warehouses even if it isn't too warm at the recipient's address.)
To cover the insulation, ice packs and added weight, we charge $10 for 2-Day UPS packages (in addition to regular shipping charges). If you'd like to get it there overnight the price is $20. The charge is per address. Added bonus: the extra packaging is reusable on picnics and road trips.
In a really big hurry? top
Overnight delivery is available, add $15 to the 2-day rates.
Absolutely, positively has to be there on Saturday. top
Saturday delivery (not available to all locations) is a $40.00 additional fee to the 2-day Standard fees shown above.
What about delivery to Alaska and Hawaii? top
For delivery to Alaska and Hawaii add $10.00 to the Standard 2-day fees shown above. Please allow 3 days.
Is it safe? top
We wouldn't have it any other way. All Zingermans.com transactions take place on a secure server. Your information is encrypted before it is sent through the Internet. If you still don't feel comfortable sending your credit card over the Internet, no problem - just give us a call (888 636 8162) and we will be happy to fill your order over the phone.
Is it private? top
We know that this is a sensitive issue for our customers, and trust is important. We have created a privacy statement to help build that trust with Zingermans.com. So here it is, boring but official:
Privacy Statement for www.zingermans.com top
Zingermans.com, LLC has created this privacy statement in order to
demonstrate our firm commitment to privacy. The following discloses our
information gathering and dissemination practices for this website: www.zingermans.com.
We use your IP address to help diagnose problems with our server,
and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
Our site uses cookies to keep track of your shopping cart.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Just contact us to let us know. Financial information that is collected is used to bill the user for products and services.
In the future we may choose to use online surveys or contests in which we will use customer's contact information (like their email address).
If you have any questions about this privacy statement, the
practices of this site, or your dealings with this Web site,
you can use the contact information below.
What if I want to return something? top
Remember the only taste that counts is yours. If you have any problem with any of our products, customer service or shipping please let us know. We will make it right.
What are my payment options? top
We accept MasterCard, Visa, American Express and Discover.
What does Exclusive Mean? top
Zingerman's exclusives are foods we import directly from the maker (usually family-owned businesses working on a very small scale). Why is that good? The food doesn't spend time in dank warehouses, as we take care of it from the farm until it gets to you. It also means you can't find it anywhere else but Zingerman's.
Frequent Foodie Reward Program top
No membership fee. No need to sign up.
You rack up Frequent Foodie points by happily eating
your way through our catalog and website. Every dollar you spend—on yourself or
as a gift purchase—counts towards a Zingerman’s Gift Card.
Frequent Foodie qualifying period is October 1, 2007
to September 30, 2008. If you spend enough to earn a prize we’ll let
you know. It’s that easy!
Money you
spend
Gift card reward you get
$500-999
$25
$1,000-1,999
$50
$2,000-2,999
$100
$3,000-3,999
$150
$4,000-4,999
$200
$5,000-9,999
$250
over $10,000
$500