Home  > More  > Books & Subscriptions  > Zingerman's Guide to Great Service

Zingerman's Guide to Great Service

In hardcover, audio CD, Spanish and Russian language versions.

Eighty percent of complaining customers are unhappier after they complain. Why? How do you deal with tough customers? Or really good ones? Here's our quick guide to treating customers like royalty. It details our recipes for giving great service and for effectively handling customer complaints. There are plenty of usable, teachable tips and tools that are applicable for service providers in organizations of any size, in any industry.

Zingerman's Guide to Great Service

P-ARI-7 Hardcover 144 pgs
$16.95
$3.99 book rate shipping

Zingerman's Guide to Great Service 3 Audio CD's

P-ARI-8 3 Audio CD's
$19.95
$3.99 book rate shipping

Guide to Great Service in Spanish

P-ARI-9 Softcover 127 pages
$20
$3.99 book rate shipping

Guide to Great Service in Russian

P-ARI-14 hardcover, 151 pages
$35
$3.99 book rate shipping

Randomly Generated Deliciousness

High Mountain Honey
High Mountain Honey $22
Ships for flat rate
ctl00_ContentPlaceHolder1_ShippingHover1_FlatRateShippingInfoTextHoverMessage
QUICK LOOK
Parent Care
Parent Care $75
Ships for flat rate
ctl00_ContentPlaceHolder1_ShippingHover1_FlatRateShippingInfoTextHoverMessage
QUICK LOOK
Lemon Poppy Seed Coffee Cake
Lemon Poppy Seed Coffee Cake $40 - $65
Free shipping
QUICK LOOK
Farmhouse Mahon
Farmhouse Mahon $13 - $48
ships 2 business days warm weather care
ctl00_ContentPlaceHolder1_ShippingHover1_TwoDaySummerShippingTableHoverMessage
QUICK LOOK