Home  > More  > Books  > Zingerman's Guide to Great Service

Zingerman's Guide to Great Service

In hardcover, audio CD, Spanish and Russian language versions.

Eighty percent of complaining customers are unhappier after they complain. Why? How do you deal with tough customers? Or really good ones? Here's our quick guide to treating customers like royalty. It details our recipes for giving great service and for effectively handling customer complaints. There are plenty of usable, teachable tips and tools that are applicable for service providers in organizations of any size, in any industry.

Zingerman's Guide to Great Service

P-ARI-7 Hardcover 144 pgs
$16.95
$3.99 book rate shipping

Guide to Great Service in Spanish

P-ARI-9 Softcover 127 pages
$20
$3.99 book rate shipping

Guide to Great Service in Russian

P-ARI-14 hardcover, 151 pages
$35
$3.99 book rate shipping

Randomly Generated Deliciousness

Baked Goods Dreambox
Baked Goods Dreambox $150
Ships for flat rate
QUICK LOOK
Ulikan Red Long Grain Rice
Ulikan Red Long Grain Rice $10
Ships for flat rate
QUICK LOOK
Zzang!® Candy Bars
Zzang!® Candy Bars $6
Ships for flat rate
QUICK LOOK
Baia pasta
Baia pasta $14
Ships for flat rate
QUICK LOOK