Home  > More  > Books  > Zingerman's Guide to Great Service

Zingerman's Guide to Great Service

In hardcover, audio CD, Spanish and Russian language versions.

Eighty percent of complaining customers are unhappier after they complain. Why? How do you deal with tough customers? Or really good ones? Here's our quick guide to treating customers like royalty. It details our recipes for giving great service and for effectively handling customer complaints. There are plenty of usable, teachable tips and tools that are applicable for service providers in organizations of any size, in any industry.

Zingerman's Guide to Great Service

P-ARI-7 Hardcover 144 pgs
$16.95
$3.99 book rate shipping

Guide to Great Service in Spanish

P-ARI-9 Softcover 127 pages
$20
$3.99 book rate shipping

Guide to Great Service in Russian

P-ARI-14 hardcover, 151 pages
$35
$3.99 book rate shipping

Randomly Generated Deliciousness

Gluten-Free Glutton Gift Box
Gluten-Free Glutton Gift Box $60
Ships for flat rate
QUICK LOOK
Almost as Good as Grandma's Gift Basket
Almost as Good as Grandma's Gift Basket $75 - $135
ships 2 business days
QUICK LOOK
RJ's New Zealand Licorice
RJ's New Zealand Licorice $7
Ships for flat rate
QUICK LOOK
Fruition Chocolate Easter Eggs
Fruition Chocolate Easter Eggs $20
Ships for flat rate
QUICK LOOK