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Zingerman's Guide to Great Service

Zingerman's Guide to Great Service

Buy now online via Zingerman's Press.

Eighty percent of complaining customers are unhappier after they complain. Why? How do you deal with tough customers? Or really good ones? Here's our quick guide to treating customers like royalty. It details our recipes for giving great service and for effectively handling customer complaints. There are plenty of usable, teachable tips and tools that are applicable for service providers in organizations of any size, in any industry.

Buy now online at Zingerman's Press or call us to order.

Zingerman's Guide to Great Service

P-ARI-7 Hardcover 144 pgs
Current Price $16.95
Call Us to Order: 888.636.8162
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