Home  > More...  > Books & Subscriptions  > Zingerman's Guide to Great Service

Zingerman's Guide to Great Service

In hardcover, audio CD, Spanish and Russian language versions.

Eighty percent of complaining customers are unhappier after they complain. Why? How do you deal with tough customers? Or really good ones? Here's our quick guide to treating customers like royalty. It details our recipes for giving great service and for effectively handling customer complaints. There are plenty of usable, teachable tips and tools that are applicable for service providers in organizations of any size, in any industry.

Zingerman's Guide to Great Service

P-ARI-7 Hardcover 144 pgs
$16.95
$3.99 book rate shipping

Zingerman's Guide to Great Service 3 Audio CD's

P-ARI-8 3 Audio CD's
$19.95
$3.99 book rate shipping

Guide to Great Service in Spanish

P-ARI-9 Softcover 127 pages
$20
$3.99 book rate shipping

Guide to Great Service in Russian

P-ARI-14 hardcover, 151 pages
$35
$3.99 book rate shipping

Randomly Generated Deliciousness

Hazelnut & Chocolate Spread

$23
Ships for flat rate
ctl00_ContentPlaceHolder1_ShippingHover1_FlatRateShippingInfoTextHoverMessage
QUICK LOOK

Hot Cocoa Coffeecake

$40 - $65
Free shipping
QUICK LOOK

The Food Explorer's Club

$125 - $475
Free shipping
QUICK LOOK

French Lavender Honey

$36
Ships for flat rate
ctl00_ContentPlaceHolder1_ShippingHover1_FlatRateShippingInfoTextHoverMessage
QUICK LOOK