Want to take your business’s service and up it to extraordinary?
Consider investing in ZingTrain’s acclaimed training DVD’s. Each DVD is memorable and fun, featuring actual Zingerman’s employees and customers sharing real-life service scenarios.
You’ll learn the best practices of Zingerman’s radical service ethos, which puts the simple tools to handle every customer issue directly in the hands of front line crew. Use these in your own business to help brainstorm new service techniques and to complement your existing training.
Appropriate for any organization that’s looking to transform their approach to customer service. Not just for the hospitality industry, this works for any company that understands the need for continuing to innovate—and wants that innovation to happen at the grassroots level.
“Last year, I showed it to my employees at the start of our busy season, and we saw an 18% increase in sales! It’s the best tool I’ve found to encourage great service.”
Diane Riehm, Riehm Farms, Tiffin, OH
Zingerman’s Art of Giving Great Service is also available as a book and CD.